How can I buy a BJDoll from Clockwork Faery?
The dolls are sold during pre-orders. There are one or two pre-orders per year for the little Sprites (one in natural skin colors and the other in fantasy colors), and about one or two pre-orders per year for the Faeries line as well. Sometimes there are also in-stock sales of the dolls in between pre-orders. During the pre-order period the dolls can be ordered from the shop on the website or if layaway is required then by e-mail to clockwork.faery.co@gmail.com.

Please specify on the e-mail:

- The doll sculpture and other item(s) you would like to purchase

- If need layaway and if so, how many months (3 to 6 months layaway plan)

- Shipping address

- Your Paypal e-mail

- Quantity

An invoice will then be prepared and sent to your paypal. Due to Brazilian paypal not accepting other currencies besides BRL, the amount will be converted from USD to BRL currency when sending the invoices.

How much do they cost?
The little Sprites (blank dolls) cost $350 USD (R$1800 BRL)  and the Faeries  (blank dolls) cost $450 USD (r$2200). Face-up (face painted) is $60 USD (R$340 brl). Other options and items are also available in the shop, like eyes, wigs, clothes, shoes, accessories, other blushing types, etc. Please check on the shop's web page for more. EMS shipping price can range from $35 to $85 depending on the country where you live.

What is a pre-order?
Pre-order is a period in which you can purchase the dolls, usually the pre-orders stay open for one week each time. And then, after the pre-order period closes your order will go into production. Due to resin BJDs being highly expensive to make and having many customizable options, the most viable option for independent artists like us and even small BJD companies is to work with pre-orders so we have the capital beforehand to be able to send the dolls to production and also because the dolls take a very long time to be made.

How long is the processing time?
They take about 3 to 8 months to be made. These artistic ball jointed dolls are made with much love and care and are extremely time consuming due to being completely crafted by hand by one or two people only. They are casted in polyurethane resin which is a complicated material to work with and the process is very slow, each doll having over 20 pieces that need to be made the mold and then casted and sanded individually, and then sueded and stringed with elastic, added magnets and hooks and are also hand painted. Hence the reason why they take about 3 to 8 months to be made.

Here is the detailed information of the processing time:
For pre-order Dolls: The blank dolls will be made and prepared in a period of 4 to 6 months. Dolls with face-up and/or blushing takes an extra time of 1 to 2 months (5 to 8 months total).
For in-stock Dolls & items: The order will be shipped in about 1 to 2 weeks unless a pre-order doll/item is purchased in the same order, in that case it will take the same amount of time as the item pre-ordered to be shipped.
For pre-ordered clothes & Accessories: The item(s) will be crafted and shipped in a period of 1 to 2 months, unless a doll is purchased in the same order. In that case the item will be shipped with the pre-ordered doll, when the latter is finished.

How does Layaway work?
With layaway you make payments over time, but your purchases stay in the store until you finish paying for them. I offer a 3 to 6 months layaway plan. Which means the whole order payment will be divided in 3 to 6 times and the invoices will be sent out automatically on Paypal on the same day every month. Please kindly pay close attention to the date so as not to miss the payments deadline. Please have in mind that due to the fluctuation of the Brazilian currency when buying through layaway all the installments will be kept in the same amount as the date of purchase during the pre-order period.

Can I cancel my order?

Yes, but there are conditions. Please choose carefully if you would like to order since these are pre-ordered dolls the items will be made specially for you which means there will be expenses of expensive materials, production and time, so in case the order is cancelled the first payment is not refundable if layaway option is chosen. Otherwise if paid in full there is a $100 usd fee that will be deducted from the payment. Also, the order can only be cancelled within one week of the pre-order. After that, the order can not be cancelled anymore as everything will be in production, made specially for you. 

Are the dolls limited? 

There is no limited quantity of dolls per order. But clothes, accessories and face-ups can be limited. And so are the dolls from in stock sales.


What size are they? 

There are two dolls sizes available at the moment. The little Sprites (e.g. Alice and Moriko) which are 27cm tall (1/6 scale) and the Faeries (e.g. Fae) which are 38~41cm tall (1/4 scale).

What can they wear?
The little Sprites:
Eyes size: 24 ~ 26mm
Wig size: 9  ~ 10 inches (can wear both Pullip and Blythe size wigs).
Clothes: Blythe sized clothes, some Pullip outfits, some barbie outfits as well. It depends on the outfit, since their chest is a little smaller and their hips bigger than the average dolls in 1/6 scale, it's important to have their dimensions in mind when buying clothes: Chest: 8cm. Waist: 7.6cm. Hip: 14cm.
Shoes: Blythe, pullip and some Lati Yellow and even dal, and obitsu shoes. Feet size: 2cm

The Faeries:
Eyes Size: 12-14mm
Wig size: 6 ~ 7 inches
Clothes: Slim MSD clothes
Shoes: Slim MSD shoes (minifee shoes size). Feet size: 5.5cm